HASP Loader Error messages
The HASP dongle can cause errors. The errors are listed below with a possible solution.
If the error keeps returning please create a JIRA issue or contact the Support department.
Error message | Possible solution |
|---|---|
Invalid handle passed to function | |
Communication error between API and local Sentinel License Manager | |
Communication error between local and remote Sentinel License Manager | |
Unrecognized file identifier | |
Request exceeds the memory range of a Sentinel file | |
Input/Output error in Sentinel secure storage, or, in case of a Sentinel HL key, USB communication error | Replug dongle |
Session has been interrupted | Replug dongle |
Out of memory | Replug dongle |
Unrecognized format string | Replug dongle |
System time has been tampered with | Reboot and retry |
Required Sentinel protection key not found | Replug dongle |
Cannot find requested Feature | Buy new license |
Unable to locate a Feature matching the scope | Replug dongle |
Too many open login sessions | Reboot and retry |
Invalid Vendor Code | Buy new license |
Driver not installed | |
Driver too old | |
Communication error occurred in secure channel OR Sentinel HL Firmware too old (update to 3.25 or later) | |
Vendor Library cannot be found | |
Vendor Library cannot be loaded | |
Vendor Code not recognized | Buy new license |
Scope string too long (max. length 32 kB) | Replug dongle |
Feature has expired | Buy new license |
Too many users currently connected | Reboot and retry |
Sentinel License Manager version too old | |
Program is running on a Terminal Server | Reboot and retry |
Sentinel SL key incompatible with machine hardware; Sentinel SL key is locked to different hardware | |
Vendor Library version too old | |
Cloned Sentinel SL storage detected. Feature unavailable | Replug dongle |
Unknown HASP result code | Contact Support Department |
Return to: How-to View your Licenses