Installation troubleshooting

This page covers some topics, that can be used to troubleshoot Qinsy installation problems:

Aborting a hanging installation

Sometimes an installation or uninstallation can take a long time to complete, but in some cases it might even get stuck.

If waiting for 15 minutes does not work, try the following steps:

• Reboot the system
  In some cases, the installation will continue automatically after signing in. If not, try to run the installer once again.

• End the installer process
  If the installation is stuck, even after a reboot, locate the process msiexec.exe in the Windows task manager and end it. Restart the system and retry the installation.

Installation logging

To enable verbose logging during any installation, run the installation from a command prompt, with the argument /l*v setup.log. This will write all installation events to the file setup.log.

A verbose log contains a lot of information, which helps a system administrator or Qps engineer to locate the source of the problem.