Qinsy - Applications that could interfere

Virus scanners

EGOSECURE

Problem

• Blocking the HaspLoader

Solution

• Contact your IT department to discuss options for white listing Qinsy on your machine

TrendMicro

Problem

• Qinsy will not run

Solution

• Add Qinsy to the list

SYMANTEC ANTIVIRUS

Problem

• DRVOUTSCANSV.EXE stops installing when run under Symantec antivirus

Solution

• Contact your IT department to discuss options for white listing Qinsy on your machine

F-Secure

Problem

• Affects Online applications:
  

  • Slow start-up of the Qinsy Controller

  • Could crash the DrvResultOut

  • When closing Online session

Solution

• Disable Deep Guard

McAfee

Problem

• McAfee flags SNTPServer.exe as a trojan and deletes the files.

Solution

• To be further investigated 

Cylance

Problem

• Certain DLL and scripts are being blocked by this virus scanner which makes opening your template unavailable 

Solution

• Uninstall Cylance

Other applications

Duet Display

Problem

• Console will not launch

Garmin Express Software

Problem

• HASP Loader could not recognize the dongle

Solution

• Uninstalling the Garmin software was the original solution

• It seems that QPS brought out a patch at the time so it should be solved

SIS  - Datagram router

Problem

• This is a different kind of problem. The data is not being sent to Qinsy from DATA DISTRIBUTION. This was because there was another Kongsberg program installed.

Solution

• Uninstall DATAGRAM ROUTER

SIS  - Dongle

Problem

• We have seen that in some cases the Qinsy dongle is not recognized when a SIS dongle is also inserted into the PC.

Solution

• If possible, remove the SIS dongle.

AnyDesk

Problem

• Anydesk was sending commands to the remote PC is was monitoring.
  This resulted in "F8" and "Ctrl+F12" commends being send which opened the following dialogs and interfered with the Qinsy recording:
  

  • MOB;

  • Reset Line Offset Narrow search calculation.

Solution

• Use another version in which this problem is solved (not known if that is available).
  Or use another software package.

SBG Datalogger

Problem

• May use excessive CPU and Memory

HAMACHI BY LogMeIn

Problem

• Crash of the following executables:

  1. Controller

  2. Multibeamer.exe 0 0

  3. Height Aiding Driver

  4. DrvDBOut

Solution

• Uninstall Hamachi

• Or contact your IT department to discuss options for white listing Qinsy on your machine

Windows related

MS Office 365 32-bit

Problem

• Qinsy 9.0.0 installs MS Access DB Engine 2016 (64 bit), which conflicts with MS Access DB Engine 2016 (32 bit) from MS Office 32-bit installation

Solution:

• Remove MS Office 32 Bit and MS Access DB Engine 2016 (32 bit), re-install MS Office 64-bit

Remote Desktop Protocol

Problem

• Remote Desktop Protocol blocks the dongle. This can result in Crashes.

Solution

• Use a softlock;

• Use a network dongle.

PC Policies

Problem

• This prevented QINSy 8.18.0 or newer from being installed

Solution

This issue appears to be caused by the system policies of the computer.

The workaround is:

• Open regedit

• Go to Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

• Change the "NoRecentDocsHistory" value to 0

• Open the Console