HASP Loader Error messages
The HASP dongle can cause errors. The errors are listed below with a possible solution.
If the error keeps returning please create a JIRA issue or contact the Support department.
| Error message | Possible solution |
|---|---|
| Invalid handle passed to function | Reinstall Hasp driver |
| Communication error between API and local Sentinel License Manager | Reinstall Hasp driver |
| Communication error between local and remote Sentinel License Manager | Reinstall Hasp driver |
| Unrecognized file identifier | Reinstall Hasp driver |
| Request exceeds the memory range of a Sentinel file | Reinstall Hasp driver |
| Input/Output error in Sentinel secure storage, or, in case of a Sentinel HL key, USB communication error | Replug dongle |
| Session has been interrupted | Replug dongle |
| Out of memory | Replug dongle |
| Unrecognized format string | Replug dongle |
| System time has been tampered with | Reboot and retry |
| Required Sentinel protection key not found | Replug dongle |
| Cannot find requested Feature | Buy new license |
| Unable to locate a Feature matching the scope | Replug dongle |
| Too many open login sessions | Reboot and retry |
| Invalid Vendor Code | Buy new license |
| Driver not installed | Install Hasp driver |
| Driver too old | |
| Communication error occurred in secure channel OR Sentinel HL Firmware too old (update to 3.25 or later) | Reinstall Hasp driver |
| Vendor Library cannot be found | Reinstall Hasp driver |
| Vendor Library cannot be loaded | Reinstall Hasp driver |
| Vendor Code not recognized | Buy new license |
| Scope string too long (max. length 32 kB) | Replug dongle |
| Feature has expired | Buy new license |
| Too many users currently connected | Reboot and retry |
| Sentinel License Manager version too old | Reinstall Hasp driver |
| Program is running on a Terminal Server | Reboot and retry |
| Sentinel SL key incompatible with machine hardware; Sentinel SL key is locked to different hardware | Reinstall Hasp driver |
| Vendor Library version too old | Reinstall Hasp driver |
| Cloned Sentinel SL storage detected. Feature unavailable | Replug dongle |
| Unknown HASP result code | Contact Support Department |
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