laser-ai-logfile

If you experience problems using your laser scanner in combination with this driver or if you need additional information or support then please attach the daily laser log-file when submitting your JIRA support ticket.

At the bottom of this section you'll find the information on where to find this daily laser log file

Network Problems

Windows Firewall

A commonly reported problem is that network data is blocked by the Windows Firewall.
When this happens you may see that data does come in using other utilities (like the I/O Tester or the manufacturer's own software), but that the Qinsy driver does not accept any data.

The following (Windows 10) steps may solve this:

1. Go offline, open the PC Settings (Start menu, Settings)

2. Select Windows Firewall (Update & Security, Windows Security, Firewall & network protection)

3. Select Advanced settings

4. Select Inbound Rules, highlight all 'Driver for Laser Scanning' entries and delete them using the right mouse popup menu (or Del key)

5. If you now go online, the Windows Security Alert message will pop up: It is important to tick all three check boxes!

Multiple Network Cards

Another possible problem could be that your computer has more than one network card installed (e.g. LAN and WIFI), but within the same sub-net mask range (255.255.255.0).

It is recommended to make the first three digits unique for each network card IP address.

You may check the daily laser log-file; it will show the IP addresses for all available network adapters and indicates which one the driver will use:

Please check that the driver is using the correct one!

Missing Data

If you occasionally experience gaps in your data, this may be caused by a general Windows setting that affects the data throughput of your network card.

Change the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Multimedia\SystemProfile\NetworkThrottlingIndex

Set the new value to ffffffff (which will tell Windows to disable network throttling) and restart the computer.

Note that disabling network throttling may affect playing multimedia on your computer, but for laser scanning operations it is advisable to have a maximum data throughput of your network.

Daily Laser Log File

All user actions, system information and reported errors are logged in a daily laser log file which can be found in the current project's LogFiles subfolder.

The filename convention for this ASCII log-file is <System Name> DD-MM-YYYY.log, so every day there will be a new one.

Note that all time stamps in this log file are by default in UTC. An advanced user may change this to local time zone (LTZ) by changing the registry key:
HKEY_CURRENT_USER\Software\QPS\QINSy\8.0\Drivers\DrvLaser\Settings\TimeLogFileUtc value from 1 to 0.